Refund Policy and Website / Checkout Implementation Language
Effective date: September, 21, 2026
US Nanny Association Refund Policy Page
This policy applies to products offered by US Nanny Association, LLC (“USNA”), including NCP, NS, NICP, NIS, and PNCP review courses; original credential applications; credential renewals; and continuing-education products. Amslee, LLC d/b/a US Nanny Institute processes payment and provides platform administration for these products but does not decide credential eligibility or refunds.
Nonrefundable Fees and Discretionary Goodwill Refunds
USNA product fees are nonrefundable after purchase, subject to the exceptions and discretionary goodwill provision below. No refund is owed because an applicant:
- does not meet or document eligibility requirements;
- does not submit acceptable documents;
- does not begin or complete a review course, application, or examination;
- does not finish within 90 days after the purchase date;
- does not pass an examination within the permitted attempts;
- changes plans, selects the wrong pathway, or no longer wants the product;
- is denied a credential or has a credential suspended or revoked for a program or ethics violation; or
- experiences a scheduling, device, internet, travel, employment, or personal issue.
Limited refund exceptions
USNA will issue a refund when:
- the same transaction was charged more than once or another erroneous charge occurred;
- USNA is unable to provide the purchased service; or
- applicable law requires a refund.
A temporary outage, maintenance period, or correctable technical issue is not an inability to provide the service if access can reasonably be restored within the original or an appropriate extended access period. USNA may issue a goodwill refund in its sole discretion. Doing so is not required and does not create a right, precedent, or obligation in any other case.
How to request review
Email info@usnanny.org and include the purchaser’s name, applicant’s name if different, order number, purchase date, product, amount, and reason for the request. USNA may request information reasonably necessary to verify the transaction. If USNA approves a refund, it will be returned to the original payment method when possible. Financial institutions control posting time.
Ninety-day access period
The 90-day period begins on the purchase date. Applicants should confirm eligibility and gather required documents before purchase. An expired application or course access period does not create a refund right.
Third-party purchases and legal rights
If a third party paid for an applicant, any approved refund will ordinarily be returned to the original payer and payment method. Nothing in this policy limits a nonwaivable right or remedy under applicable law.
Contact: US Nanny Association, LLC, 9040 Town Center Parkway, Lakewood Ranch, FL 34202 | info@usnanny.org